Managed Services

Strategize. Transform. Evolve.

Talent Sketchers’s expertise in Managed Services gained over a number of years has now been concentrated to address infrastructure, application and security IT operations requirements comprehensively in an integrated or a stand- alone mode. Be it increasing efficiencies or improving quality of service, Talent Sketchers can provide an end-to-end solution including transition, operating and transforming an IT portfolio.

Managed Services Offerings:

  • Application Services (Support, Monitoring, Enhancement etc)
  • Infrastructure Services(Data Centre Support, Server Support (Unix, Linux, Backup, Sun Solaris etc), Networking (NOC), EUS, FMS, Service Desk, On-Field Support Services etc)
  • Security Operations

Delivery Model

Plan, Transition, Operate (BAU), Implement and Transform. The 5-step model ensures a delivery that is healthier, cost efficient and business aligned. Talent Sketchers has been successfully transitioning projects (YOY) for customers from existing vendors with 100% customer satisfaction and benefits.

Talent Sketchers’s Service Delivery pillars are:
  • ITIL V3
  • Onsite/Offshore delivery
  • Integrated/ Stand alone delivery
  • Inclusive delivery with analytical approach

Talent Sketchers channelizes organizations through a detailed and time oriented operational delivery route pitched to achieve better efficiencies and reaching an optimized stable state.

This goal is achieved through:
  • Cost optimization via reduced redundancy
  • Implementation of standard operating procedures
  • Feasibility study of possible Automation in the project and implementation
  • Increased Resource Utilization
  • Analysis of the core issues
  • Process documentation
Value Proposition:
  • Efficient, structured and detailed oriented approach
  • Lean standard operating procedure by implementing ITIL and other industry best practices
  • Build online integrated knowledge base
  • Flexible pricing and engagement models
Benefits:
  • 23% Ticket reduction
  • 40% Cost reduction
  • 95% to 99% – SLA Improvement
  • Built standard operating procedures – project specific
  • 3 hours daily activity, reduced to 5 minutes job by Automation

Talent Sketchers is the preferred choice of many IT giants for their Infrastructure, Application Monitoring, Maintenance, Enhancement, EUS, FMS and Service Desk support Services.