Strategize. Transform. Evolve.
Talent Sketchers’s expertise in Managed Services gained over a number of years has now been concentrated to address infrastructure, application and security IT operations requirements comprehensively in an integrated or a stand- alone mode. Be it increasing efficiencies or improving quality of service, Talent Sketchers can provide an end-to-end solution including transition, operating and transforming an IT portfolio.
Managed Services Offerings:
- Application Services (Support, Monitoring, Enhancement etc)
- Infrastructure Services(Data Centre Support, Server Support (Unix, Linux, Backup, Sun Solaris etc), Networking (NOC), EUS, FMS, Service Desk, On-Field Support Services etc)
- Security Operations
Plan, Transition, Operate (BAU), Implement and Transform. The 5-step model ensures a delivery that is healthier, cost efficient and business aligned. Talent Sketchers has been successfully transitioning projects (YOY) for customers from existing vendors with 100% customer satisfaction and benefits.
Talent Sketchers’s Service Delivery pillars are:
- ITIL V3
- Onsite/Offshore delivery
- Integrated/ Stand alone delivery
- Inclusive delivery with analytical approach
Talent Sketchers channelizes organizations through a detailed and time oriented operational delivery route pitched to achieve better efficiencies and reaching an optimized stable state.
This goal is achieved through:
- Cost optimization via reduced redundancy
- Implementation of standard operating procedures
- Feasibility study of possible Automation in the project and implementation
- Increased Resource Utilization
- Analysis of the core issues
- Process documentation
- Efficient, structured and detailed oriented approach
- Lean standard operating procedure by implementing ITIL and other industry best practices
- Build online integrated knowledge base
- Flexible pricing and engagement models
- 23% Ticket reduction
- 40% Cost reduction
- 95% to 99% – SLA Improvement
- Built standard operating procedures – project specific
- 3 hours daily activity, reduced to 5 minutes job by Automation
Talent Sketchers is the preferred choice of many IT giants for their Infrastructure, Application Monitoring, Maintenance, Enhancement, EUS, FMS and Service Desk support Services.